D2 Demand Solutions would like to introduce the newest member of our team, Joanne Chapman-Reps. Joanne is a process management and learning and development leader with a proven track record of success in sales performance improvement, customer experience and leadership training, facilitation, design and curriculum development, performance management and evaluating the effectiveness of organizational change management and training. She will be heading the Customer Experience and Sales Performance practice areas.
To get to know Joanne a little bit better, I sat down with her and asked her a few questions:
What is your favorite part about what you do?
My favorite part about what I do and what I'm looking forward to most about working with D2 includes helping organizations and their teams find solutions to challenges they are experiencing. I am very fortunate as I get to work with many very innovative leaders at companies who are dedicated and they want to make a difference for their customers, as well as the associates who work there. Helping them achieve that goal is very rewarding!
Where can we find you on the weekends?
We live in in Denver Colorado, so being outside enjoying the beautiful weather is what I like to do on the weekends. Skiing in the winter and hiking in the summer are two of my favorite hobbies.
Do you have a favorite quote?
I have so many! One favorite leadership quote is from Simon Sinek and applies to what I do at D2 as I work with leaders, and their teams: "The quality of a leader cannot be judged by the answer he gives, but by the questions he asks".
Can you tell me a little about your background?
For the past 4 years, I’ve been very fortunate to run my own consulting company, called Effective Leadership Solutions, LLC. Here, I provided consulting services to organizations that wanted to move their business forward.
Joanne has more than 18 years of multifamily industry experience. For 8 of those years, she was Vice President of National Training at Archstone, responsible for key elements of onboarding, leadership development and customer engagement initiatives. Joanne leverages her expertise to translate executive initiatives in sales, customer experience and leadership development into effective performance improvement programs.
Joanne’s experience working in multiple levels and areas of operations is a huge advantage to those who work with her. We look forward to working with Joanne as she provides consulting services to organizations that want to move their business forward.
Help us welcome Joanne!