--- title: The Demand Solutions Blog | Customer Experience description: Customer Experience | D2 Demand Solutions - Multifamily Housing Blog image: https://www.d2demand.com/hubfs/D2%20Files/Multifamily_blog.png --- [![d2greyblue-02](https://www.d2demand.com/hs-fs/hubfs/d2greyblue-02.png?width=250&height=37&name=d2greyblue-02.png "d2greyblue-02")](https://www.d2demand.com) ## The Demand Solutions Blog [Revenue Management](https://www.d2demand.com/topic/revenue-management) [Leasing](https://www.d2demand.com/topic/leasing) [COVID-19](https://www.d2demand.com/topic/covid--19) [BI & Analytics](https://www.d2demand.com/topic/BI-&-analytics) [Multifamily Technology](https://www.d2demand.com/topic/multifamily-technology) [Multifamily Trends](https://www.d2demand.com/topic/multifamily-trends) [Industry Events](https://www.d2demand.com/topic/events) [Customer Experience](https://www.d2demand.com/topic/customer-experience) Join our community of thousands of growth-minded multifamily owners and operators to receive great content ... right in your inbox! Posts about # Customer Experience ## [It's Time to Measure how Customer Experience Impacts Revenue](https://www.d2demand.com/mfhblog/its-time-to-measure-how-customer-experience-impacts-revenue) by[ Dom Beveridge](https://www.d2demand.com/mfhblog/author/dom-beveridge) | Apr 13, 2021 12:00:00 AM Last week I was curious to hear about some new research conducted by J Turner Research and RealPage, into the impact of online reputation on multifamily performance. It is, in my view, an area that has been crying out for research for some time: companies devote resources to tracking, managing and promoting resident reviews. It is helpful, therefore, to understand how it impacts the top line. ## [2019 Resolutions: Resident Loyalty Lessons from the Hospitality Industry](https://www.d2demand.com/mfhblog/2019-resolutions-resident-loyalty-lessons-from-the-hospitality-industry) by[ Trachelle Spencer](https://www.d2demand.com/mfhblog/author/trachelle-spencer) | Jan 2, 2019 12:00:00 AM Just before a 29-year-old friend of mine was due to stay in a fairly upscale hotel recently, the staff texted her before check-in and suggested that... ## [Why You Shouldn’t (Over)Invest in Customer Experience](https://www.d2demand.com/mfhblog/newsletter/why-you-shouldnt-overinvest-in-customer-experience) by[ Donald Davidoff](https://www.d2demand.com/mfhblog/author/donald-davidoff) | Mar 30, 2018 12:00:00 AM Recently I’ve been spending time thinking about Customer Experience, and specifically how the industry talks more about the importance of the... ## [5 Customer Experience Mistakes MFH Operators Make](https://www.d2demand.com/mfhblog/5-customer-experience-mistakes-mfh-operators-make) by[ Donald Davidoff](https://www.d2demand.com/mfhblog/author/donald-davidoff) | Dec 21, 2017 12:00:00 AM Today, customers want an experience, not just a transaction. In fact, they expect it. They get it in their interactions with many other companies,... ## [Client Satisfaction: How Customer Experience Plays a Major Role](https://www.d2demand.com/mfhblog/client-satisfaction-how-customer-experience-plays-a-major-role) by[ Donald Davidoff](https://www.d2demand.com/mfhblog/author/donald-davidoff) | Jun 1, 2017 12:00:00 AM With all the attention on the recent series of airline service mishaps, we thought it would be a good idea to talk a bit about the difference between... ## [3 Keys to Retaining Multifamily Residents](https://www.d2demand.com/mfhblog/3-keys-to-retaining-multifamily-residents) by[ Donald Davidoff](https://www.d2demand.com/mfhblog/author/donald-davidoff) | Sep 30, 2016 12:00:00 AM Ask any group of multifamily operators what they worry about or what keeps them up at night and occupancy will be at the top of their lists. Every... ## [Customer Service vs. Customer Experience: Why Multifamily Operators Should Care](https://www.d2demand.com/mfhblog/customer-experience-vs.-service-why-multifamily-operators-should-care) by[ Donald Davidoff](https://www.d2demand.com/mfhblog/author/donald-davidoff) | Aug 3, 2016 12:00:00 AM A popular buzzword in the multifamily industry today is customer experience. It’s actually something many industries are talking about. Identifying... ## [Seven Ways to Impact the Customer's Experience](https://www.d2demand.com/mfhblog/blog/seven-ways-to-impact-the-customers-experience) by[ Donald Davidoff](https://www.d2demand.com/mfhblog/author/donald-davidoff) | Feb 24, 2015 12:00:00 AM We know that a customer’s experience impacts their purchasing behavior. In fact, in a 2014 study, Accenture found "two-thirds (64 percent) of... ## [NPS Lessons Learned](https://www.d2demand.com/mfhblog/nps-lessons-learned) by[ Donald Davidoff](https://www.d2demand.com/mfhblog/author/donald-davidoff) | Nov 13, 2014 12:00:00 AM Companies are hungry for information and eager to learn what their customers’ value; to learn more, many are offering surveys. One popular method is... ## [3 Tactics to Create Superior Customer Service](https://www.d2demand.com/mfhblog/3-tactics-to-create-superior-customer-service) by[ Donald Davidoff](https://www.d2demand.com/mfhblog/author/donald-davidoff) | Oct 1, 2014 12:00:00 AM It seems like surveys are everywhere these days and after virtually every interaction customers are offered an opportunity to comment on their...