Donald Davidoff

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Customer Service vs. Customer Experience: Why Multifamily Operators Should Care

by Donald Davidoff | Aug 3, 2016 12:00:00 AM

A popular buzzword in the multifamily industry today is customer experience. It’s actually something many industries are talking about. Identifying and improving your customer experience is a proven way to increase loyalty, referrals and renewals and is the way to success. But what does customer experience really mean, and how is it different than customer service – something we’ve focused on for many years? To answer that question, I sat down with my friend and colleague, Joanne Reps-Chapman from Effective Leadership Solutions, LLC, to discuss how the two are different, how they relate, and why it is important for multifamily operators to understand the difference.

InSite Sales Drives Improved Results for Gene B. Glick Company

by Donald Davidoff | Aug 2, 2016 12:00:00 AM

In several previous newsletters, blogs and Multi-Family Executive magazine articles, I’ve talked about the need for us to have a conversation about...

How to Realistically Budget Rent Growth This Year

by Donald Davidoff | Jul 28, 2016 12:00:00 AM

As we roll through the “dog days of summer,” my thoughts turn to two things: 1. Upcoming pennant races - my Baltimore Orioles, while somewhat...

Is Your Lead Management Approach Costing You Money?

by Donald Davidoff | Jul 11, 2016 12:00:00 AM

Multifamily operators live in a world where demand is determined by factors completely out of their control. Sure, through levers like marketing and...

Three Takeaways from the 2016 NAA Education Conference

by Donald Davidoff | Jun 21, 2016 12:00:00 AM

I just left the NAA Education Conference in San Francisco where I’ve been learning and sharing with thousands of my fellow colleagues in the...

Overcoming the 13 Most Common Objections at Renewal Time

by Donald Davidoff | Jun 6, 2016 12:00:00 AM

Handling objections can be one of the most stressful jobs for any community manager or site associate responsible for dealing with renewals. We never...

Counting Down the Days Until NAA

by Donald Davidoff | Jun 1, 2016 12:00:00 AM

We’re just a couple of weeks away from the NAA Education Conference when 10,000 of our “closest friends” in the industry will descend up on the...

9 Essential Reads that Will Change the Way You View Business

by Donald Davidoff | May 24, 2016 12:00:00 AM

In my consulting work, I am often asked to coach or mentor pricing managers, marketers and/or regional operators and above. In doing so, I typically...

An NAA Conference Preview: Developing a New Approach to Sales

by Donald Davidoff | May 19, 2016 12:00:00 AM

I know I’m starting to sound like a broken record but can you believe the National Apartment Association (NAA) Annual Conference is less than a month...

AIM Conference Recap - Three Take Aways

by Donald Davidoff | May 17, 2016 12:00:00 AM

I just got back from AIM last week, and it was quite the inspirational experience. As usual, the networking was great…a chance to catch up with many...

Why Your Sales Process Needs to Change: An NAA Conference Sneak Peak

by Donald Davidoff | May 9, 2016 12:00:00 AM

The National Apartment Association (NAA) Annual Conference is coming up fast. This year I’ll be moderating a panel titled: How The Zero Moment Of...
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